SHIPPING
International shipping costs may vary depend on chosen courier at checkout, items are packed in a safety box or bubble envelope. Handling is free of charge, all items are shipped through UPS, FEDEX, DHL, TNT, International Post Office (EMS).


Orders will be processed after payment settled and received, and the orders will be shipped within 1-3 business days.


Please note that we cannot ship the orders to PO BOX addresses except using International Post Office.


INSURANCE
Insurance is optional for lost or stolen mail, contacts us if you wish insurance.


INTERNATIONAL BUYERS
When ordering from indomineral.com, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders shipped outside of Indonesia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Indomineral has no control over these charges, nor can Indomineral predict what they may be.


Customs offices in some countries may require the importer of record to provide identification before releasing the shipment. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


INTERNATIONAL CUSTOM INVOICE
This Custom Invoice will contain the cost of all items in the package, we can't change this value, it is attached to the outside of your package.


LOST PACKAGES
If you have insurance and have lost your package there is a waiting period before you can request a refund, depend on what courier you choose.