Who is INDOMINERAL?
INDOMINERAL based in Sukabumi city, starting business at the end of 2015 for selling Indonesian rocks and minerals. We accepted retail and wholesale order for the international customer and wordwide shipping also. INDOMINERAL focus on kinds of Agate, Jasper, Opal, Chalcedony, Petrified wood, Crystal, etc in the form of the finished product or specimens. in January 2018 we authorized the company with under the name INDOMINERAL SAMANTHA, CV.

Do you have a physical location or storefront?
No, we're really an online business. This allows us to keep overhead costs and costs down.

What happens to your goods when they are purchased?
All the goods that come will be in accordance with what you expect, we will pack it with very careful, so make the item was kept awake

HOW CAN I PAY FOR INDOMINERAL?
We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

IS YOUR SITE SAFE AND SECURE?
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

WHERE DO I ENTER MY DISCOUNT CODE?
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen.

WHERE IN THE WORLD DOES INDOMINERAL SHIP TO?
We ship from Indonesia, to anywhere worldwide with UPS, Dhl, Fedex, and Post Office (EMS)

HOW LONG WILL IT TAKE ORDER TO ARRIVE?
All shipments are processed with love within 48 hours of receiving your order. Deliveries inside the Indonesia may take a total of 2-5 business days, and deliveries outside of the Indonesia may take 4-10 business days. And Flat rate shipping take 30-40 Days

CAN I TRACK PACKAGE?
Absolutely! We’ll always send a tracking number via email within 48 hours of your order placement. Use your tracking number to keep tabs on UPS (www.ups.com) DHL (www.dhl.com) Fedex (www.fedex.com) and POST Indonesia (www.posindonesia.co.id). You can also send us a quick message and we'll be happy to track it for you

WHAT IF I HAVE OTHER INQUIRIES?
If you still have questions or simply have something to say, send us an email at info@indomineral.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!